Shipping & Returns

Shipping

All orders received by 11am ship the same day via your shipping method of choice. We ship from our store and our warehouse location, so some orders arrive in multiple shipments — you'll get tracking email for each.

Choosing in-store pickup? Please wait for the email confirming your order is ready; some items need processing time before pickup.

Returns — online orders

We have a 15-day return policy: you have 15 days after receiving your item to request a return. Items must be in the condition you received them — unworn, unused, with tags, in original packaging — with receipt or proof of purchase.

No returns on: Classics Skateboard Collection, custom built completes, gripped skateboard decks, helmets, hats, socks, or any item with visible wear or creases. Manufacturer defects: we'll contact the manufacturer for the best replacement or return path. Prebuilt completes carry a 25% restocking fee. Sale items and gift cards are final.

To start a return, contact info@laskate.com. If accepted, we'll send a return label and instructions. Items sent back without requesting a return first won't be accepted.

Roller skates

Reach out within 30 days of receiving your skates. Free return labels apply to manufacturing defects, workmanship defects, and fulfillment mistakes. Wrong size or change of mind? Verify with us first — returns must be brand new, unworn, in perfect factory condition within 15 days.

Main point here — please communicate with us, and be honest. We are the good guys here, and we want you to stay skating, and live your best life.

In-store returns

15-day window, same condition rules. Card refunds go back to the same card — bring the card and photo ID. Prebuilt completes and roller skates carry a 25% restocking fee in-store.

Entertainment industry

Buying for a production? Choose carefully — we don't offer entertainment-industry purchase & return agreements or short-term rentals on new items. Looking for used gear for a production? Email us — we're a family-run business and appreciate your understanding.

Damages & issues

Inspect your order on arrival and contact us immediately if anything is defective, damaged, or wrong — we'll make it right.

Refunds

Once we receive and inspect your return we'll confirm the refund. Approved refunds go automatically to your original payment method; banks can take a few days to post it.

ONLINE ORDERS FULFILLED BY PARTNER STORE LONG BEACH SKATE CO · LBSKATE.COM